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Qualitor - Software para Atender Melhor - Help Desk, Service Desk, Shared Services, Ouvidoria
Qualitor - Software para Atender Melhor - Help Desk, Service Desk, Shared Services, Ouvidoria

Official Security Advisory – CVE-2024-44849

Publication Date: Nevember 9, 2024

CVE ID: CVE-2024-44849

Affected Product(s): Qualitor / Versions 8.20, 8.24

At Qualitor Software, we are committed to the security and integrity of our products. We aim to maintain transparency and provide ongoing support to our users. A security vulnerability has recently been identified in our software, referenced under CVE-2024-44849.

Vulnerability Description

The vulnerability was identified in the following file:

/html/ad/adfilestorage/request/checkAcesso.php

It could allow a remote attacker, even without authentication, to execute arbitrary commands on the affected server by exploiting a Remote Code Execution (RCE) vulnerability.

Resolution

Upon identification, our security team promptly developed and tested an effective fix to mitigate the risk.

The fix is available in the following versions:

• 8.20 changeset (40493651) – Released on November, 2024

• 8.24 changeset (4b000a8c) – Released on November, 2024

Users can request the update procedure through our official communication channels.

We strongly recommend that all users who have not yet applied this update do so as soon as possible to ensure continued system security.

Actions Taken

• Analysis and Mitigation: The vulnerability was investigated, and a corrective patch was implemented to eliminate the associated risk.

• Quality Assurance: Comprehensive testing was performed to ensure that the fix does not impact product stability or performance.

• Proactive Communication: Clients were informed of the update and advised to apply it immediately.

User Guidance

1. Verify your current product version and ensure you are running one of the following or a later patch:

o 8.20 changeset (40493651) – November, 2024

o 8.24 changeset (4b000a8c) – November, 2024

2. Apply the update according to the instructions provided via our official support channels.

3. If you have any questions or need assistance, please contact our support team through our official communication channels.

Security Commitment

At Qualitor Software, we take product security very seriously. We are continuously working to identify, resolve, and prevent vulnerabilities to ensure a safe environment for our users.
We will continue to monitor and improve our solutions to maintain customer trust and the integrity of systems using our products.

Contact

For questions or additional information, please contact our technical support team:

? Email: suporte@qualitor.com.br

? Support Portal: https://qualitor.qualitorsoftware.com/qualitor/LoginUsuario.php